NADRA launches appointment booking facility through Pak ID app

ISLAMABAD: The National Database and Registration Authority (NADRA) has introduced an appointment-booking facility through its Pak ID mobile app, allowing citizens to schedule visits to NADRA offices without waiting in queues.

Under the new facility, citizens can book an appointment from home at their preferred NADRA office and select a convenient time. They can then arrive shortly before their scheduled appointment and access the required services without having to wait for their turn in a queue.

NADRA has recently released an updated version of the Pak ID mobile app, introducing several new features ranging from online complaints to digital identity services.

In a video message, NADRA Public Information Officer (PIO)  Syed Shabahat Ali said the updated app allows citizens to file complaints with the Federal Investigation Agency (FIA) online, correct family records, upload signatures and access digital identity documents, among other services.

The new appointment facility is aimed at making NADRA services more convenient and reducing waiting times for citizens visiting its offices.

Earlier, NADRA formally activated its National Pensioners Verification System (NPVS) to streamline proof-of-life authentication for more than three million retirees serving or retired from federal and provincial departments, the armed forces and autonomous institutions.

The system was formally launched by Prime Minister Shehbaz Sharif on August 20, 2026. The free-of-cost NPVS is designed to eliminate the need for pensioners to make physical visits to banks for proof-of-life verification by replacing manual paperwork with an automated digital process.

The system has been designed particularly for elderly and disabled pensioners whose faint or worn fingerprints may fail standard biometric verification.

After completing facial verification, pensioners are automatically issued a digital Proof-of-Life Certificate, which is transmitted directly to the relevant Pension Controller Register System.

The facility has also been extended to overseas Pakistani pensioners, allowing them to complete verification from abroad without undergoing additional complex procedures.