The National Database and Registration Authority (NADRA) has advised users of the Pak ID mobile application that applications marked “Ready for Approval” may take up to 48 hours to be approved after the fee has been paid.
According to the advisory, applicants are required to allow sufficient time for their requests to be processed after submitting the applicable fee.
NADRA said users whose applications remain pending for more than 48 hours should contact its helpline for assistance.
Applicants can contact NADRA through its helpline at 051-111-786-100 or by calling 1777 from a mobile phone. They may also visit their nearest NADRA office and provide details of their application for further guidance.
Read more: NADRA introduces new features in updated Pak ID app
The advisory is intended to inform Pak ID users about the expected processing time for applications showing the “Ready for Approval” status.
Meanwhile, the National Database and Registration Authority (NADRA) in Pakistan has announced new features in version 5.8.0 of its Pak ID mobile app.
According to a statement issued by NADRA, citizens can now obtain, securely store and share digital identity cards for their spouses and eligible children alongside their own digital ID.
The new version also allows users to verify a Child Registration Certificate (B-Form) or a Cancellation Certificate by scanning its digital QR code through the app’s “Scan QR Code” feature. Verified information can then be viewed on the app.
NADRA said the updated app 5.8.0 also makes biometric verification easier for influenza and meningitis vaccinations required for Hajj and Umrah.
The authority has urged citizens to download the latest version of the Pak ID app to access the new features.
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